We stand by the durability of our wheels, and we offer a comprehensive solution for actual damage (not cosmetic changes). If you encounter any issues with your wheels, here’s how our policy works:
- Before you ship your wheels to us for repairs, please give them a good clean. Clean wheels help us work faster and do a better job fixing them up. Please note that a cleaning fee may be charged for exceptionally dirty wheels.
- Return and Replacement: If your wheels suffer actual failure, simply return them to us along with $60. We will replace any broken components, including Spokes, Hubs, and Rotors.
- Bent Rims: In the case of bent rims, we offer a repair service. For MX wheels, there’s a charge of $100 per wheel, and for Supermoto wheels, it’s $125 per wheel. We will expertly repair the rims and return them to you.
Tires: If wheels come to us with tires on them, there is a charge of $25 to remove them and $25 to put them back on.
This policy operates similar to a warranty with a modest deductible. Your wheels are safeguarded against substantial damage, and our commitment is to restore them to their optimal condition.
Please note that we reserve the right to modify this policy without prior notice. Our aim is to continue providing exceptional service and support to our valued customers.
Additional services:
- If you buy parts separately from us and you’d like us to build the wheel for you, this costs $60 per wheel.
*Please note that all shipping costs for all repairs/additional services are the responsibility of the customer.
Click HERE to access our return/repair form.